A flood of complaints to the Better Business Bureau has revealed that more than a few locksmith companies around the country have made a practice of deceiving consumers for large amounts of money. Paragon Security and Locksmith Inc. prides ourselves on our Integrity and honesty just as much as on our security expertise and efficiency. That’s why we’ve compiled a list of tips to help you avoid being ripped off:
- Real Address. Real Business. The easiest way to identify a real business from a fake one is simply to check the business address. Can’t find it? You have your answer — and so should your would-be locksmith have theirs — an emphatic NO!
- Referrals. Another easy way to assure a good job is by asking others for recommendations. By doing so you will not only know you are in good hands but will most likely be handled by a well-established locksmith company.
- Price Transparency. Locksmiths, just like any other service provider, should have a clear and easy to read price list, just like a menu. Customers should never be surprised by hidden costs.
- Warranty. Mistakes happen, whether through human errors or through the use of faulty parts. Either way the customer shouldn’t have to pay. Make sure prior to the job that your locksmith company offers a warranty.
- Licensed, Insured and Bonded. Locksmith technicians should be accredited by the Department of Consumer Affairs and the Associated Locksmiths of America (ALOA). They, as well as the business should be licensed, insured and bonded.
- Better Business Bureau (BBB) Accredited Business. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. Before working with a locksmith, make sure the company is being reviewed and monitored by the BBB.
- Other Indications: Look for small hints that indicate whether your potential locksmith works for a reliable company. These can include everything from making sure he (or she) is wearing a uniform, driving a vehicle with a reputable logo, or is able to show you a valid employee ID card. All these are signs that you are dealing with an established and reputable company.